Return Policy

Return & Exchange Policy – Zybex

At Zybex, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process subject to the conditions outlined below.

Eligibility for Returns and Exchanges

Products may be eligible for return or exchange if they meet the following requirements:

  • The item is unused, unworn, and in its original condition.

  • All original tags, labels, accessories, and packaging are included.

  • The return or exchange request is submitted within the eligible return period after delivery.

  • The item is not damaged due to misuse, negligence, or improper handling by the customer.

To help us process your request efficiently, please provide your order number and the reason for the return or exchange.

Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Products that have been used, altered, or damaged after delivery.

  • Items returned without original packaging or accessories.

  • Clearance, promotional, or final-sale items where specified.

  • Products that are not in resalable condition.

Return Process

To initiate a return or exchange, please contact our customer support team with your order details.

After reviewing your request, we will provide instructions regarding the return process and shipping requirements.

Customers are encouraged to use a reliable and trackable courier service when returning products.

Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect item received from Zybex, return shipping costs are generally the responsibility of the customer.

Original shipping charges, if any, are non-refundable unless otherwise required by applicable law.

Inspection and Approval

Once the returned item is received, our team will inspect the product to verify that it meets the return eligibility requirements.

After successful inspection, we will notify you regarding the approval or rejection of your return or exchange request.

Exchanges

If your exchange request is approved and the requested replacement item is available, we will arrange shipment of the replacement product.

If the requested item is unavailable, alternative options may be offered where applicable.

Refunds

Approved refunds will be processed using the original payment method where possible or through another mutually agreed method.

Refund processing times may vary depending on the payment provider, financial institution, or payment method used.

Shipping fees and other service charges may not be refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

To help us resolve the issue quickly, you may be asked to provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A description of the issue

We will review the matter and provide an appropriate solution, which may include a replacement, exchange, or refund where applicable.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Email: zyvex34@gmail.com

WhatsApp: +92 326 4559011

Website: https://zybex.shop/

Address: City Pind Dadan Khan, Jhelum

Thank you for shopping with Zybex. We appreciate your trust and are committed to providing a positive shopping experience.